Merchant Policies

Billing

Service fees are invoiced monthly per the terms of each client's service agreement. Payment terms are net-30 unless otherwise specified in the agreement.

Refunds & service credits

Where service-level commitments are not met, credits are applied to the next invoice per the terms of the relevant service agreement.

Cancellation

Cancellation terms are defined in each client's individual service agreement. Standard terms allow termination with 60 days' written notice.

Disputes

Billing disputes should be submitted in writing within 30 days of invoice receipt to louisa@accurateordersolutions.com.